FAQS

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What does Affinity Financial Awareness do?

Affinity Financial Awareness is a trading name of Affinity Financial Awareness Limited and is a member of the Wealth at Work group of companies. It provides independent financial advice and aims to help individuals take control of their financial future.

Who is the Wealth at Work group of companies?

The Wealth at Work group of companies is a specialist provider of financial education and guidance in the workplace as well as regulated advice for individuals.

For more information, please read our newsletter.

Where is Affinity Financial Awareness based?

Affinity Financial Awareness Limited is based in Bristol and our independent financial Advisers operate throughout the UK. They are all fully qualified and help employees of some of the largest UK companies to make the most of their savings and investments.

The registered office for Affinity Financial Awareness Limited is 5 Temple Square, Temple Street, Liverpool, L2 5RH.

Will Affinity Financial Awareness remain in business since becoming a part of the Wealth at Work group of companies – what will happen with my investments?

There have been no changes to Affinity Financial Awareness. The business continues to operate in exactly same way as previously and will also continue to manage your investments in exactly the same way.

For more information, please read our newsletter.

Do the Advisers offer independent financial advice?

Yes – our Advisers provide independent financial advice in relation to investments.

Are all the Advisers experienced?

The Advisers are all fully qualified and experienced. They are all full-time employees of the Wealth at Work group of companies and can advise on a wide range of subjects including investments, savings and pensions.

Are your Advisers on commission?

No. All of our Advisers are salaried employees.

Will I have my own dedicated Adviser?

Yes. You will be assigned a dedicated Adviser who will take into account any personal financial goals that you have and will create an investment strategy tailored to meet your specific financial needs.

How often do you review my investments?

We offer a periodic review for all clients. However, you can arrange to see us at any time.

How long does an advice meeting take?

Our meetings usually last around 1 ½ hours and can be held at your home or at a venue of your choice.

What if I already hold existing investments?

We offer holistic financial planning so we will assess all of your investments to ensure that they suit your objectives and attitude to risk.

Can you help me with tax planning?

Ensuring your investments are tax-efficient may help to maximise your investment returns.  Tax planning can have a big influence on how you arrange your investments but it should never dominate your investment strategy.  If you would like to learn more, please contact us.

How can I invest more money?

We only accept additional monies via an advice process but additional monies can be invested at any time. Please contact us to arrange a meeting with an adviser to discuss your situation in more detail.

What if I have specific financial goals?

If you have specific financial goals, such as paying for your child’s wedding, funding a holiday of a lifetime or helping with a grandchild’s school fees, then such milestones are important to account for in your investment strategy.  We will take into account any personal financial goals that you have and will create a tailored investment strategy tailored to meet your personal objectives.

How will I be kept informed?

We will send you a bi-annual newsletter and weekly market summaries, as well as information on Budget announcements and market updates.  Your Adviser may also contact you at any time to discuss your investments.

Can I terminate my agreement at any time?

Yes, you may terminate your agreement by written notice at any time (not by email or facsimile).  Contact details can be found here.

Who do I contact if I wish to complain?

You can complain by email, telephone, and letter or in person. Contact details can be found here.  We have a formal complaints procedure and endeavour to address any client concerns and complaints speedily and efficiently. A copy of our complaints handling procedure is available upon request. This is without prejudice to your right to complain to a regulatory body. If you are not satisfied with our response, you may contact the Financial Ombudsman Service.

My question is not here – how can I get an answer?

If you would like to find out more information please contact us. We will endeavour to answer your question as quickly and as thoroughly as possible.